Frequently Asked Questions

【Orders & Shipping】

Q: How long until my order ships?
A: All orders will be processed and shipped within 1-3 business days.

Q: How long until I receive my item?
A: General delivery times are as follows:

  • Hong Kong / Taiwan / Singapore: Approximately 5-10 business days
  • Other regions: Approximately 7-15 business days

※ Actual delivery times may be delayed due to logistics or customs factors.

Q: Can I track my shipment?
A: Yes, after your order has shipped, you will receive a notification with tracking information.

【Products & Materials】

Q: Is your jewelry made of sterling silver?
A: We primarily use 925 sterling silver, which is skin-friendly and of high quality.

Q: Will it cause allergies?
A: 925 sterling silver is generally less likely to cause allergies, but due to individual body differences, those with sensitive skin are still advised to be cautious before use.

Q: Why does it tarnish?
A: It is normal for sterling silver to oxidize after contact with air or sweat. It can be restored to its luster through simple cleaning.

【Wearing & Maintenance】

Q: Can I wear it when showering or exercising?
A: To extend the lifespan of your jewelry, it is recommended to avoid contact with water, sweat, and chemicals.

Q: How do I care for my jewelry?
A: It is recommended to wipe it with a soft cloth and store it in a dry environment, avoiding prolonged exposure to air.

【Returns & After-Sales】

Q: Can I return or get a refund?
A: Due to hygiene and quality considerations,
👉 returns or refunds are generally not accepted.

Q: Under what circumstances can I apply for a return or exchange?
A: Only in the following cases:

  • The product has obvious defects
  • Received the wrong product

Please contact us within 48 hours of receipt.

Q: Can I return it if I don't like it?
A: We apologize, but as jewelry is a personal item,
👉 returns or exchanges due to personal reasons (e.g., dislike, unsuitability) are not accepted.

【Purchasing Advice】

Q: I'm not sure which style to choose.
A: You can refer to our "Wearing Guide,"
or contact us, and we will provide recommendations.